As the VP of Industry Solutions, Susan Palm is responsible for driving growth for MetricStream in specific industries including Financial Services.
Susan comes to MetricStream with over 27 years as a practitioner in Governance and Risk Management. Most recently, as the Senior Vice President of Audit and Risk at Sterling Savings Bank, Susan was responsible for Audit, Compliance, Fraud, Credit Review and Enterprise Risk Management. She has also spent several years in consulting. Prior to that, Susan spent over two decades at Norwest and Wells Fargo where she served as the Senior Vice President of Enterprise Governance and Risk Management. She was actively engaged with the Board of Directors, Federal Reserve, the OCC, other regulatory bodies, and has led various National Operational Risk committees eg BITS Regulatory Overlap Reconciliation and the Basel ANPR. She is a regular speaker at several forums in Governance Risk and Compliance (GRC).
Susan is a frequent contributor to American Banker magazine, authoring articles on Requirements for Board Directors, and Best practices for driving Control testing to the first line of defense. She recently authored an article with the RMA on the current state of Third Party Governance programs.
Susan received her B.A. in Economics from Lawrence University, and graduated from the Stanford Graduate School of Business’ Executive Program.
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